There are 2 exceptions where FREE SHIPPING will not apply, even if the order is over $500.
The amount we charge for shipping is based on how much your order weighs and where it is to be delivered to. This figure is not just the amount that transport companies charge us to deliver your order, it also covers a number of other costs including time to pack your order, the material used in the packing process, and the time it takes to invoice and prepare freight documents.
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Contact us via firstname.lastname@example.org
or phone Australia: 1800 026 529 | New Zealand: 0800 226 529.